Clear, simple details for shipping, tracking, and returns.
Shipping
MOWU currently offers free shipping on every Motion Ball.
- Orders are normally processed within 1-3 business days.
- Standard delivery is typically 5-10 business days after processing.
- Tracking details are sent by email once your order ships.
- Delivery times can vary by carrier conditions and local handling.
Returns
Returns are accepted within 30 days of delivery.
- Items should be unused, clean, and in their original packaging.
- Email support@mowupets.com with your order number to start a return.
- If something arrives damaged or incorrect, contact us and we will help sort it out.