Shipping policy

MOWU currently offers free shipping on every Motion Ball.

Processing

Orders are normally processed within 1-3 business days. You will receive tracking details by email once your order ships.

Delivery

Standard delivery is typically 5-10 business days after processing. Delivery times can vary by carrier conditions and local handling.

Address accuracy

Please make sure your shipping address is complete and accurate at checkout. If you notice an address mistake after placing an order, contact us as soon as possible at support@mowupets.com.

Damaged or incorrect orders

If your order arrives damaged or incorrect, email support@mowupets.com with your order number and photos of the issue so we can help sort it out.