Shipping policy

MOWU currently offers free standard shipping on every Motion Ball.

Where we ship

Available shipping destinations are shown at checkout. If checkout accepts your delivery address and offers a shipping method, we currently ship to that destination.

Processing

Orders are normally processed within 1–3 business days, excluding weekends and public holidays. You will receive tracking information by email when the order ships. Processing time is separate from delivery time.

Delivery estimates

Standard delivery is typically 5–10 business days after processing. Delivery dates are estimates and may be affected by carrier conditions, customs processing, severe weather, public holidays, and local handling.

Taxes, customs, and import charges

Taxes included or collected by MOWU will be shown at checkout where applicable. International orders may be subject to import VAT, customs duties, brokerage charges, or other local fees that are not collected at checkout. Unless checkout states that these charges are included, the recipient is responsible for them.

Address accuracy

Please provide a complete and accurate delivery address at checkout. If you notice an error after ordering, contact support@mowupets.com as soon as possible. We cannot guarantee that an address can be changed after the order has entered fulfillment.

Tracking and delayed parcels

Use the tracking link in your shipping confirmation to follow the parcel. If tracking has not updated for several business days or the estimated delivery window has passed, contact support@mowupets.com with your order number so we can investigate with the carrier.

Delivered but not received

If tracking says delivered but you cannot find the parcel, check the delivery location, household members, neighbors, building reception, and any carrier notice. Then contact the carrier and support@mowupets.com promptly. We will help investigate, but a replacement or refund will depend on the outcome and your mandatory consumer rights.

Lost or returned parcels

If the carrier confirms that a parcel is lost before delivery, we will offer a replacement or refund as appropriate. If a parcel is returned because the address was incomplete or incorrect, or because delivery was refused or not collected, contact us. Re-shipping costs may apply where permitted by law.

Damaged or incorrect orders

If your order arrives damaged or incorrect, email support@mowupets.com promptly with your order number and clear photos of the parcel and product. We will assess the issue and arrange an appropriate solution. Your statutory consumer rights are not affected.

Questions

Email support@mowupets.com for shipping questions.